Our Services
Our services are designed to reveal what may be difficult to see from inside your organization by uncovering end-to-end visitor friction, blind spots, and inconsistencies and providing practical and strategic reccomendations.
On-Site Visitor Experience Audit
A comprehensive on-site evaluation of the full visitor's journey, from arrival to exit. We uncover friction, service gaps, communication breakdowns, experience barriers, comfortability, and usability issues through direct observation of how your business is actually experienced by a visitor.
WHAT'S INCLUDED
· On-site audit with your chosen visitor perspective
· Pre-audit research
. Arrival-to-exit visitor journey evaluation
· First impressions, navigation, service & communication
. Detailed Written Findings Analysis Report (pdf)
. Prioritized Recommendations
. 30-Minute Findings Review Call (Optional)
TYPICAL TIMELINE
10-14 Business Days
(Research + On-Site + Analysis + Report)
INVESTMENT
Half-Day Audit (up to 4 hours): Starting at $1,000
Full-Day Audit (up to 8 hours): Starting at $1,750
Multi-Day Audits & Large Organizations: Custom Quote
WHAT'S EXCLUDED
Implementation services, ongoing consulting, staff training. or marketing execution.
Remote Visitor Experience Evaluation
A comprehensive remote evaluation of customers and clients experience and interact with your business online. We first research including: reviews, website, forums, social media, email, phone, forms, and messaging. The evaluation and analysis are informed by research into your industry, business type, relevant standards, and your goals and business needs.
WHAT'S INCLUDED
. Industry Experience & Standards Research
. Audit through chosen Perspective (Foreigner, Accesibility, Family, or General)
. Digital Presence Review
. Customer Contact Experience Testing<BR
. Website and Information Usability Review<BR
· Pre-Visit Experience Evaluation
. Online Reputation Scan
. Findings Report
. Practical & Strategical Recommendations
. 30-Minute Findings & Recommendations Call (optional)
TYPICAL TIMELINE
6-7 Business Days
(Analysis + Report)
INVESTMENT
Starting at $500
WHAT'S EXCLUDED
Implementation services, ongoing consulting, staff training. or marketing execution.
International Visitor Readiness Audit
A remote or on-site evaluation of how international visitors interpret, understand. navigate, and interact with your organization. We assess language clarity, wayfinding, digital information, communication, cultural usability, and other barriers that may affect the international visitor experience. and serve international visitors.
WHAT'S INCLUDED
. Industry & International Visitor Research
. Remote or On-Site Evaluation
. Language & Communication Clarity Review
· Cultural Usability & Sensitivity Review
· Staff, Systems, & Customer-Contact Assessment
.Practical, Strategical, & Actionable Recommendations
. 30- Minute Findings & Recommendations Call (Optional)
TYPICAL TIMELINE
10-14 Business Days (Analysis + Report)
INVESTMENT
Remote: Starting at $500
On-Site: Starting at $1,000
WHAT'S EXCLUDED
Implementation services, ongoing consulting, staff training. or marketing execution.
Wayfinding Audit
A focused evaluation of how easily visitors can navigate your location, from arrival by different (chosen) modes of transportation and entry to key destinations and exit. We document the journey using route tracking, timing, photos, and real-time observations. We assess signage, directional clarity, layout, and navigation barriers through barriers through your chosen visitor perspective.
WHAT'S INCLUDED
. Choose your perspective: General, Family, Accessibility, or International
. Chosen mode of arrival/exit
. Route & journey tracking
. Travel & navigation timing
. Signage & Directional Clarity Review
. Decision points & confusion areas identified
. Visitor Flow Analysis
. Findings Report
. Practical & strategic Recommendations
30-minute findings & recommendations call (optional)
TYPICAL TIMELINE
6-10 Business Days (Analysis + Report)
INVESTMENT
Starting at $500
WHAT'S EXCLUDED
Implementation services, ongoing consulting, staff training, or marketing execution.
Child & Family Accessibility Audit
A child and family-centered evaluation of how accessible, comfortable, and usable your organization is for children with physical accessibility needs. We include a limited review using an ADA checklist and, where applicable, relevant state or local accessibility requirements. accessibility checklist and brief observation. We assess navigation, physical access, enjoyment, inclusion, communication, amenities, staff support, and overall ease of participation from the perspective of a real family that includes a child with a physical disability
WHAT'S INCLUDED
• Pre-audit business & accessibility research
• Targeted disability-related public feedback review
• Parent accessibility experience evaluation
• Child accessibility experience evaluation & checklist
• Arrival, entrance & navigation assessment
• Physical access & mobility observations
• Comfort, enjoyment & ease of participation
• Inclusion & independence assessment
• Communication & information clarity
• Amenities & family usability
• Staff support & assistance experience
• Brief ADA and applicable state/local standards reference review
• Notes & photographs where permitted
• Comprehensive findings report
• Practical & prioritized recommendations
• 30-minute Findings & Recommendations Call <BR
TYPICAL TIMELINE
10-14 business days following the on-site evaluation
INVESTMENT
Starting at $750 *Large, complex, or multi-area locations- Custom Quote
WHAT'S EXCLUDED
Implementation services, ongoing consulting, staff training, or marketing execution.
Customer Communication Audit
A research-informed evaluation of how clearly, consistently, and effectively your organization communicates with customers across key touchpoints. We first review communication expectations and common customer needs within your industry, then evaluate your website, email, phone, messaging, forms, and other selected channels from a real, informed customer perspective as well as internet commentary on your businesses' communication.
WHAT'S INCLUDED
Industry & customer communication research
. Website Communication Review
. Phone & Messaging Review
. Forms & Surveys Assessment
. Tone, Clarity, & Consistency Check
. Comprehensive Findings Report
. Prioritized Recommendations
. Prioritized Recommendations
TYPICAL TIMELINE
5-7 Business Days
(Analysis + Report)
INVESTMENT
Starting at $350
WHAT'S EXCLUDED
Implementation services, ongoing consulting, staff training. or marketing execution.
Event Experience Audit
A research-informed evaluation of your event through the eyes of a real attendee. We observe the complete attendee journey- from arrival, waiting, and entry through participation, staff interactions, amenities, comfortability, enjoyment, engagement & departure-documenting how people actually experience the event and where missed opportunities for improvement occur.
WHAT'S INCLUDED
. Pre-event planning and project preparation
. On-site attendee experience evaluation
.Choose your perspective: General, Family, Accessibility, or International
.Attendee journey & behavior observation
. Research-informed analysis
. Evidence collection (notes and
photographs where permitted)
. Comprehensive findings report with
practical recommendations
. One 20-minute findings review call (optional)
TYPICAL TIMELINE
7-10 Business Days
(Analysis + Report)
INVESTMENT
*Small/Community Event- Starting at $400 *Standard Event- Starting at $500 *Large, Multi-day or Complex Events- Custom Quote
WHAT'S EXCLUDED
Implementation services, ongoing consulting, staff training. or marketing execution.
Sample Audit Report
Explore a condensed example of our evaluation approach and reporting style. Full audit reports include more detailed findings, analysis, scoring, and recommendations.
We evaluate the visitor experience through
THREE KEY PERSPECTIVES
Family
Comfortable, safe, and fun for families with children.
Accessibility
Easy to navigate and use for visitors with disabilities.
International Visitors
Clear and welcoming for foreign travelers.
View Event Audit Example
This is a condensed example of an event evaluation and is provided for demonstration purposes only. It is not a complete audit report.
Get Started
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VIRTUAL INTAKE
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BOOK A CONSULTATION CALL
Not sure which service is right for you? Meet with us online to discuss your goals, ask questions, and determine the best audit for your organization.
Ready to Get Started?
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